SHIPPING & RETURNS
The delivery time normally varies from 1 to 3 working days depending on the day of the week that the purchase was made, since deliveries are only made from Monday to Friday. All of our items are shipped via express courier.
Orders are prepared at the time the payment has been confirmed and at the following times:
Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received outside of these hours will be prepared the following business day. No shipments are made on Saturdays, Sundays or holidays.
The products purchased will be delivered to the address indicated in the order.
The purchase receipts will be sent to the email address indicated by the client when registering in the online store licoresaniseta.es and can also be consulted in the registration account created by the client in the online store licoresaniseta.es
On Saturdays, Sundays and holidays there will be neither departure nor delivery of orders.
Delivery will be made promptly under the responsibility of the carrier.
An order is considered delivered at the time the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
The price of shipments will depend on the destination of the same.
Claim of undelivered orders
The consumer and/or user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact licoresaniseta.es by phone (+34) 971314074, by contact form or by mail: firstname.lastname@example.org in order to clarify the cause of the delay.
Once the claim has been obtained, licoresaniseta.es will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.
In the latter case that licoresaniseta.es does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and will receive the amounts paid from licoresaniseta.es as soon as possible.
If, once the purchase is made, you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated through the contact form established for this purpose in the “contact” section or in writing to the email address info@licoresaniseta .es, customer service form or by phone at (+34) 971314074 indicating the number of the order to be cancelled.
The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without the need to indicate the reason and without incurring any cost except for shipping costs that will be assumed. by the consumer and/or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are:
c) The supply of goods made according to the specifications of the consumer and/or user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.
The refund of the amount will be made through the same payment method with which the user made the purchase.
The returned product must be in the same condition in which it was received, that is, in perfect condition and of course it cannot be found damaged, hit or with evidence of use that prevents the sale of the same product again. To send it, it must be done in an appropriate packaging that protects it during the journey.
To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, they will fill in the form established for this purpose in the “My account” section or make another type of unequivocal declaration in which they indicate their decision to withdraw from the sales contract.
Whether by one means or another, your communication must contain the following information:
Your identification data: full name and address
Order number that appears on the invoice that has been sent to you together with the purchased item
Description of the acquired good
Your willingness to withdraw from the sales contract
If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which we
Notify your decision to withdraw from the contract, the consumer and/or user has a period of 14 calendar days to return the purchased item to licoresaniseta.es in perfect condition along with a copy of the purchase invoice.
licoresaniseta.es will communicate without delay to the consumer and/or user by email the acknowledgment of receipt of said withdrawal, with the instructions for the shipment by the consumer and/or user. Once the product has been received or the consumer and/or user has presented reliable proof of the return of the good, licoresaniseta.es will deliver the sums delivered by the consumer and/or user without undue delay.
You do not need to be registered to browse the store and add products to the cart. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your customer file, said data will be protected by virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.
With your user account you can make purchases and benefit from the discounts, promotions and gifts that we offer to our customers.
In your account you can check the history and details of your orders, your shipping addresses, your means of payment, your discount vouchers, etc.
To buy in the online store licoresaniseta.es it will be necessary to be a registered user and over 18 years of age.
Add all the products you want to your cart, then click on “Confirm” to make the purchase. We will ask you for the shipping address and the customer address (you can use the same address for both).
Subsequently, you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).
Finally, you must choose the payment method, either by bank transfer, PayPal or with debit or credit cards.
Repair and replacement will be free for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
It is the client’s obligation to send the defective merchandise by their own means in order to process the guarantee, once the guarantee is received and approved, licoresaniseta.es will proceed to replace the product by sending it to the client postage paid, without costing the client any additional expense. .
The seller is responsible for the lack of conformity that is manifested within a period of two years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.
At any time you wish, you can contact us to request more information or answer your questions.
The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.